Degraded Performance Across EthosCE

Incident Report for Cadmium

Resolved

We have completed the necessary remediation and confirmed service stability. We are also reviewing additional safeguards to prevent similar issues from impacting service availability in the future.
Posted Oct 30, 2026 - 16:13 EDT

Monitoring

We have deployed a fix for the degraded performance on our internal logs server, and all systems have been restored. We will continue to monitor closely to ensure continued stability.
Posted Oct 30, 2026 - 15:12 EDT

Identified

We have identified the root cause as a failure in our internal logging infrastructure that impacted dependent sites. Site availability has been restored, and no course, user, or transcript data was affected.

We are continuing to deploy a fix and implementing additional safeguards to prevent logging-related issues from affecting site availability in the future.
Posted Oct 29, 2026 - 16:30 EDT

Investigating

Our internal logs server has been experiencing degraded performance. As a precaution, we have temporarily disabled the server while we investigate the issue. Our team is aware and actively working to identify the root cause and restore service. We will provide updates as more information becomes available.
Posted Oct 29, 2026 - 15:55 EDT
This incident affected: EthosCE.