Resolved - Elevate Service Disruption

Incident Report for Cadmium

Resolved

Incident window: 5/7/26 8:15 PM PM PDT – 8:57 PM ET

Yesterday evening, customers experienced widespread errors and timeouts when using the platform. Service has been fully restored.

What happened
Our primary database became overloaded under heavy concurrent activity, causing requests to stall. The system failed over standby database at 8:27 PM ET, which resolved the database issue. However, our application servers did not automatically reconnect to the new database and had to be replaced with fresh instances to restore service.

Impact
• Elevated errors and timeouts across the platform
• Service restored progressively as new application servers came online
• No data was lost

Resolution
Full service was restored by 8:57 PM ET and the platform has been stable since.

Posted May 07, 2026 - 20:00 EDT